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What is a customer user?

A customer user is a standard ARMS user associated with their own organization who is granted access to a subset of your resources (e.g., sites, terminals, tracks, workflows) via IAM policies.

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Create a new customer user

1

Invite the customer by email

Assign to a user group in your road during the invite.
2

Customer registers

They complete signup via the emailed code.
3

Default role is applied

Start with limited access to a small set of pages/resources.
4

Attach to your customer group

They can now act on resources allowed by your IAM policy.

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Upgrade a customer user to a normal user

1

Customer requests upgrade

2

Admin approves

3

Swap roles

Default customer role is removed; default user role is applied.
4

Result

They can act on their own organization’s resources and any shared resources from inviting roads.

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Customer with multiple organizations

Add the existing customer to additional user groups from other organizations (e.g., partner sites or operators). They will gain access to those shared resources per policy.