Skip to main content

​
What is a customer user?

A customer user is a standard ARMS user associated with their own organization who is granted access to a subset of your resources (e.g., sites, terminals, tracks, workflows) via IAM policies.

​
Create a new customer user

1

Invite the customer by email

Assign to a user group in your road during the invite.
2

Customer registers

They complete signup via the emailed code.
3

Default role is applied

Start with limited access to a small set of pages/resources.
4

Attach to your customer group

They can now act on resources allowed by your IAM policy.

​
Upgrade a customer user to a normal user

1

Customer requests upgrade

2

Admin approves

3

Swap roles

Default customer role is removed; default user role is applied.
4

Result

They can act on their own organization’s resources and any shared resources from inviting roads.

​
Customer with multiple organizations

Add the existing customer to additional user groups from other organizations (e.g., partner sites or operators). They will gain access to those shared resources per policy.

​
Manage customer users in the Admin Portal

Users

View and manage all users including customers

User Groups

Add customers to groups

Bindings

Grant customer groups access

Customer Portal

Configure customer-facing access