What is a customer user?
A customer user is a standard ARMS user associated with their own organization who is granted access to a subset of your resources (e.g., sites, terminals, tracks, workflows) via IAM policies.Create a new customer user
1
Invite the customer by email
Assign to a user group in your road during the invite.
2
Customer registers
They complete signup via the emailed code.
3
Default role is applied
Start with limited access to a small set of pages/resources.
4
Attach to your customer group
They can now act on resources allowed by your IAM policy.
Upgrade a customer user to a normal user
1
Customer requests upgrade
2
Admin approves
3
Swap roles
Default customer role is removed; default user role is applied.
4
Result
They can act on their own organization’s resources and any shared resources from inviting roads.
Customer with multiple organizations
Add the existing customer to additional user groups from other organizations (e.g., partner sites or operators). They will gain access to those shared resources per policy.Manage customer users in the Admin Portal
Users
View and manage all users including customers
User Groups
Add customers to groups
Bindings
Grant customer groups access
Customer Portal
Configure customer-facing access